ALL ITEMS ARE HANDMADE TO ORDER + SHIP WITHIN 1-4 WEEKS OF PURCHASE.

SHIPPING & RETURNS

WE HOLD A VERY SMALL STOCK AND ALMOST EVERYTHING IS MADE BY ORDER; THIS MEANS 2 – 4 WEEKS DELIVERY TIME DEPENDING ON THE CHOOSEN ITEM (CHAINS TAKE 3–4 weeks / RINGS & EARRINGS  1-2 weeks).

ORDERS WILL BE SHIPPED VIA DHL OR UPS, PROVIDED WITH TRACKING INFORMATION. BUYER IS RESPONSIBLE FOR ANY TAXES, DUTIES, FEES, ETC. ON INTERNATIONAL ORDERS. ORDERS OVER $250 WILL REQUIRE A SIGNATURE UPON DELIVERY.

BUYER WILL RECEIVE E-MAIL CONFIRMATION ONCE THE ORDER HAS SHIPPED. NAVAJA JEWELRY IS NOT LIABLE FOR ANY LOST OR STOLEN PACKAGES. 

NAVAJA JEWELRY IS NOT RESPONSIBLE FOR ANY ORDERS LOST OR STOLEN ONCE TRACKING INFORMATION HAS BEEN ISSUED. IF BY CHANCE YOU DO NEED FURTHER ASSISTANCE WITH YOUR ORDER, PLEASE EMAIL NAVAJA.JEWELRY@GMAIL.COM WITH YOUR ORDER DETAILS IN THE SUBJECT.

SHIPPING COST

SHIPPING WITHIN GERMANY: 5,90 €

SHIPPING WITHIN EU: 13,90 €

INTERNATIONAL SHIPPING: 25,- €

INSIDE BERLIN YOU CAN CHOOSE TO PICK UP YOUR ODER PERSONALLY (please contact me via email beforehand)

RETURNS + EXCHANGES

ALL SALES ARE FINAL AS EACH ITEM IS HANDMADE TO ORDER. BUYER IS RESPONSIBLE FOR ORDERING THE CORRECT SIZE FOR ANY ORDER. WE DO OFFER RE-SIZING WITHIN GERMANY FOR A SMALL FEE AND BUYER IS RSPONSIBLE FOR DELIVERY ITEMS: WE CANNOT ACCEPT EXCHANGES OR RETURNS FOR PURCHASES MADE INCORRECTLY. IF THERE ARE ANY ADDITIONAL QUESTIONS ABOUT AN ITEM, EMAIL NAVAJA.JEWELRY.COM TO CLARIFY ANY DETAILS PRIOR TO PURCHASE.

REPAIRS

ALL ITEMS PURCHASED FROM NAVAJA JEWELRY COME WITH 30 DAY REPAIR COVERAGE FROM THE DATE OF PURCHASE. DURING THIS PERIOD ALL ELIGIBLE REPAIRS WILL BE COVERED BY NAVAJA JEWELRY. ELIGIBLE REPAIRS EXCLUDE THOSE RESULTING FROM PERSONAL NEGLIGENCE.

REPAIRS FOR ORDERS THAT FALL OUTSIDE OF THIS WINDOW WILL STILL BE ACCEPTED, HOWEVER, THEY WILL BE SUBJECT TO A FEE TO BE COVERED BY THE CUSTOMER. A REPAIR REQUEST MUST BE SUBMITTED VIA E-MAIL FOR APPROVAL PRIOR TO BEING RETURNED. NAVAJA JEWELRY IS NOT RESPONSIBLE FOR SHIPPING CHARGES INCURRED WITH REPAIR.

PRICING AND PRODUCT AVAILABILITY ARE SUBJECT TO CHANGE AT ANY TIME.